Available for opportunities

Hello, I'm

Haider Albaj

Customer Service Representative @ Toters

Dedicated customer service professional with a passion for delivering exceptional experiences. Specializing in order management, problem resolution, and building lasting client relationships that drive business success.

H
Haider Albaj
Customer Service Rep.
🏢 Toters
📍 Iraq
💼 Full-time
Communication Problem Solving CRM

Who I Am

About Me

I am a Customer Service Representative at Toters with hands-on experience in managing customer relationships, handling complex order issues, and delivering prompt, effective solutions under pressure.

My work revolves around turning challenging situations into positive outcomes — ensuring every customer feels heard, valued, and supported. I bring strong communication skills, a calm demeanor, and a solution-first mindset to every interaction.

📧 haider.albaj@email.com
📍 Iraq
🏢 Toters
💼 Full-time
My Core Strengths
🎯
Results-Oriented
Focused on achieving measurable outcomes and customer satisfaction scores.
🤝
Empathetic Communicator
Building genuine connections with customers through active listening and clear communication.
⚡
Fast Problem Solver
Quickly analyzing situations and delivering effective solutions, even under pressure.
📋
Detail-Oriented
Ensuring accuracy in order tracking, documentation, and follow-up processes.

My Journey

Work Experience

Customer Service Representative
Toters • Current Position Full-time

Serving as a frontline customer service representative for one of the region's leading delivery platforms, managing high volumes of customer interactions daily while maintaining quality and professionalism.

▹Handle inbound and outbound customer communications via chat, email, and phone, resolving inquiries efficiently.
▹Manage and track customer orders from placement to delivery, ensuring timely fulfillment.
▹Investigate and resolve complex complaints including failed deliveries, payment issues, and account problems.
▹Collaborate cross-functionally with logistics, finance, and operations teams to resolve escalated cases.
▹Maintain detailed records using CRM tools and contribute to customer satisfaction reporting.
▹Support onboarding of new customers and explain platform features clearly.

What I Bring

Skills & Expertise

💬Customer Service
Customer Handling95%
Communication Skills92%
Conflict Resolution88%
Active Listening90%
⚙️Operations
Order Management90%
Problem Solving88%
Multitasking85%
Time Management87%
🛠️Tools & Tech
CRM Tools82%
Data Entry & Reporting80%
Microsoft Office85%
Ticketing Systems83%
Soft Skills
TeamworkAdaptabilityPatienceProfessionalismAttention to DetailCustomer EmpathyWork Under PressureCritical Thinking

Get In Touch

Contact Me

I'm open to new opportunities, collaborations, or simply a professional conversation. Feel free to reach out.

Email
✉️ haider.albaj@email.com
LinkedIn
💼 linkedin.com/in/haideralbaj
Location
📍 Iraq